We are pleased to offer our returns policy in addition to your statutory rights.
We will be happy to refund your purchase. All we ask is that you return your purchase together with your order summary within 28 days by post. Refunds will be credited to your original method of payment and will exclude postage cost.
We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery or those which are in unacceptable condition.
Please note there is no refund on sale items or items purchased from deal sites unless they are faulty or we have no replacement available. We are happy to exchange or replace them if they are damage in post . Your legal/ statutory rights are not affected.
Refunds will be made using the original payment method. Please note that we cannot process a refund for the Items bought via Deal sites. In order to get a refund of deal sites purchases, please contact the platform you purchased the item from.
Please note that it can take up to 7 working days for us to process returned item. Once we have processed your returned parcel into our system we will refund or arrange replacement of your order as quickly as we can. Please note that it can take up to 28 days in busy periods in order to process a refund or replacement.
For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off or free etc., you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
If any of the items bought from us does not meet your High Standards then please contact us before leaving any Negative review. We will try our best to make you happy – either by replacing the Item or making the Full or Partial Refund (depending on nature of problem).
For Change of Mind or Returns – please contact us on [email protected] to get a return authorisation reference and return the item within 28 days. Please include your name, Post code, proof of purchase and reason for return in the email and returning package. All items returned must contain all original packaging and contents. No Return will be accepted after 28 days.
The Return Postage will be the Buyer’s responsibility.
We do not accept any responsibility if your return item is lost in the post. In order to keep yourself on a safe side, kindly keep proof of posting if you return the item. If you will not have proof of posting we will not issue a refund in case item is misplaced or lost.
Please be informed that we cannot accept any damaged, broken or unscrewed item for replacement or Refund. A product will only be accepted for exchange or refund if it is returned unworn, undamaged and in new condition. In interests of hygiene and for your protection we do not accept returns of, or refunds on, used Jewellery , unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery. In order to get a refund on unused jewellery or cosmetics items, you have to send the item back to us on your cost. If we are satisfied that they are not used then we will be happy to issue you with a full refund. However, we will not exchange or refund any item of body piercing, earrings or jewellery if we believe that the packaging has been opened or tampered with. This does not affect your statutory rights.