LAST REVISED: [SATURDAY 1st of OCTOBER 2016]
How we collect your information
We collect personal information about you in various ways, such as when you provide it at our stores, on our Websites or affiliated websites, through our apps and social media channels, at our events, through your participation in surveys, via text messages or on the telephone.
HOW WE USE THE INFORMATION WE COLLECT
By using this Site, you agree that we may collect, hold process and use your information (including personal information) for the purpose of providing you with the services and developing our business which includes (without limitation): contacting you on our latest products, news and special offers via e-mail, post & telephone. It can also be used to provide you customer service i-e issues with your order or address. You will also be given the opportunity to receive such communications from us and our partners when you become a member of FAKURMA and its partner companies. In short your personal information may be used by us and/or our partner companies to contact you by email, telephone, SMS and/or post with information and offers on products/services provided by us and/or our partners.
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Information we collect
The types of personal information we may collect include:
- contact information (such as name, date of birth , postal address, email address, and mobile or other telephone number);
- username if you have registered an account with us;
- payment information (such as your delivery address, and billing address);
- customer service information (such as customer service inquiries, comments and history);
- device information;
- comments and other content you provide;
- social media information;
- the visitor’s IP address,
- contact information you provide about friends or other people you would like us to contact; and
- Information we may obtain from our Partners and deal sites.
Sharing Your Personal Information
We do not supply personal information about you to third parties however Subject to your consent; we will share personal information about you to our partners companies so that they may contact you with information and offers which may be of interest to you. This will to help us to achieve our goal of providing the highest quality products and services..
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.
HOW WE PROTECT PERSONAL INFORMATION
We take the security of your personal information very seriously and commercially reasonable security measures online, physical facilities and procedures in place to help protect your personal information from unauthorised access, use or disclosure as required by law in England. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose or transmit to us.
If you receive an e-mail that looks like it is from us asking you for your sensitive information i-e your password, username, credit card information, please do not respond. We will never request this type of information or any other personal information through e-mail.
When we obtain information about you, we may transfer, process, and store such information in the United Kingdom and other countries, both within and outside of the European Economic Area. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.
The information that we collect from you may also be processed by staff operating outside the EEA who work for or one of our Partners. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
By providing information on or through a Website you are consenting to the collection, use and disclosure of such personal information as described in this Policy. You may withdraw your consent at any time by following the procedure described in the Choice/Opt-Out section above.
Right to object and unsubscribe
All members have the option to opt-out of receiving marketing communications from us and/or our partners. If you do not wish to continue to receive marketing from us and/or our partners you should opt-out by clicking click on the “unsubscribe” link in any email communications which we might send you.
Right to request information
If you have any privacy questions or concerns, or if you have any enquires regarding the personal information you have given us, you may contact FAKURMA at any time. For details on how to contact us, please see “Contact Us” or Via the e-mail address [email protected] or address given below. Please note we do need proof of identity before we release any data we hold about you. Any request of data will be subject to a fee of £10 administration fee in providing you with details of the information we hold about you.
Changes to this policy
Write an email to our Customer Service [email protected]
Or call Customer Service at +44 (0) 208 123 0986
Alternatively, you can contact FAKURMA at
71-75 Shelton Street,
Email: [email protected]